Privacy Policy

This privacy policy explains how teal-leaf collects, uses, stores, and protects personal information when you use our website or services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for correspondence purposes
• Property address when arranging site visits or services
• Information about your garden and service requirements

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website information

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To arrange consultations and site visits
• To send quotes and service information
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent (which you may withdraw at any time)
• Performance of a contract or to take steps prior to entering a contract
• Compliance with legal obligations
• Our legitimate business interests, provided these do not override your rights

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for two years unless you become a customer, in which case we retain records for the duration of our business relationship and for six years thereafter for legal and accounting purposes.

Your Rights

Under data protection legislation, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist in our operations, subject to confidentiality agreements. We may also disclose information when required by law.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 47 Abbeydale Road, Sheffield, S7 1FQ, United Kingdom

Last updated: January 2024